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OCNLR Level 2 Certificate in Principles of Customer Service

Key details

  • Course code:  600/9593/3
  • Level:  L2
  • Per-learner fee to centre:  £63
  • Guided learning hours:  93
  • Credits:  13
  • Minimum age for access:  14

Why choose regulated qualifications?

  • Regulated by Ofqual
  • Many are fully funded
  • Occupationally relevant

About this qualification

The OCNLR Level 2 Certificate in Principles of Customer Service has been developed to support people working in a customer service role in a range of different situations and settings.

The qualification is made up of three units that together provide a basic knowledge and understanding of the principles and practices that underline effective customer service.


This qualification is available as a non-funding option.

(Correct as of 13/07/2023)

Next steps

To find out more about delivering this qualification, contact us at enquiries@ocnlondon.org.uk.

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