OCNLR Level 2 Certificate in Principles of Customer Service

Key details

Course code: 600/9593/3
Level: L2
Per-learner fee to centre: £66
Guided learning hours: 93
Credits: 13
Minimum age for access: 14

Why choose regulated qualifications?

Regulated by Ofqual
Many are fully funded
Occupationally relevant

About this qualification

The OCNLR Level 2 Certificate in Principles of Customer Service has been developed to support people working in a customer service role in a range of different situations and settings.

The qualification is made up of three units that together provide a basic knowledge and understanding of the principles and practices that underline effective customer service.

Funding

There is funding available for this qualification from the following source(s): EFA 14-16

Find out more by accessing The ESFA funding hub.

Next steps

To find out more about delivering this qualification, contact us at enquiries@ocnlondon.org.uk.

Deliver this qualification

If you would like to deliver this qualification, or find out more about OCN London qualifications and/or bespoke courses, click below.

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